Privacy Policy
Last updated: June 13, 2026
1. Introduction
Welcome to Bihar Yaatra. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
2. Data We Collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data: includes first name, last name, username or similar identifier.
- Contact Data: includes billing address, delivery address, email address and telephone numbers.
- Financial Data: includes bank account and payment card details (processed securely via Razorpay).
- Usage Data: includes information about how you use our website, products and services.
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Service Fulfillment
To process your bookings for flights, hotels, cabs, and guides.
Security
To verify your identity and prevent fraud.
Personalization
To provide AI-driven recommendations based on your preferences.
Communication
To send you updates about your bookings and trip itineraries.
4. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
5. Third-Party Processors
We engage trusted third-party service providers to perform functions and provide services to us. We have Data Processing Agreements (DPAs) in place with these providers. They are permitted to process your data only for specified purposes and in accordance with our instructions:
- Supabase: For secure database hosting and data storage.
- Razorpay: For secure payment processing and escrow services.
- Cloudinary: For secure hosting of user-uploaded images and documents.
- Google (OAuth & Gemini): For authentication and AI-driven travel recommendations.
6. Data Retention and Deletion
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Financial & Booking Data: Retained for 8 years for tax and accounting compliance.
- KYC/Aadhar Documents: Retained securely and deleted 5 years after account closure or inactivity.
Right to Erasure: You have the right to request the deletion of your personal data. You can submit a deletion request by contacting our Grievance Officer.
7. Cookies and Tracking
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. We use Essential Cookies required for authentication and security, and Analytics/Functional Cookies to understand user behavior and preferences. You can manage your cookie preferences through our Cookie Consent Banner.
8. Grievance Officer
In accordance with the Information Technology Act 2000, IT Rules 2021, and the DPDP Act 2023, the name and contact details of the Grievance Officer are provided below:
Rahul Sharma
Email: grievance@biharyaatra.com
Phone: +91-9507876695
We aim to acknowledge your grievance within 24 hours and resolve it within 15 days from the date of receipt.
9. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at: